Last Updated:2026.8
Thank you for becoming a member of IC Concierge.
Membership provides immediate access to digital services, including the members-only website, mobile application, educational contents, market updates, webinars, FAQs, and member support services.
1. Membership Fees
All membership fees are billed in advance on an annual basis and are non-refundable unless otherwise stated in this policy.
2. No Refund After Access
Because members receive immediate access to digital content and services upon activation, membership fees are generally non-refundable after access has been granted.
3. Automatic Renewal
Membership renews automatically each year unless cancelled before the renewal date.
A renewal reminder may be sent prior to the renewal date where practicable. Members are responsible for cancelling their membership before the renewal date if they do not wish to continue.
4. Cancellation
Members may cancel automatic renewal at any time.
Cancellation prevents future renewals but does not entitle the member to a refund for the current membership period.
Members will continue to have access until the end of the paid membership term.
5. Exceptional Refunds
Refund requests may be considered on a case-by-case basis in exceptional circumstances, including:
- Duplicate payments;
- Billing errors made by the Company;
- Technical issues that permanently prevent access to the membership services and cannot be resolved within a reasonable period.
Any approved refund shall be made solely at the Company’s discretion.
6. Chargebacks
If you experience any billing issues, please contact us before requesting a chargeback through your card issuer.
We are committed to resolving billing concerns promptly and fairly.
7. Contact
For billing questions or refund requests, please contact:
Email: payment@ic-con.com